The Courtyard by Marriott Sedona in looking for the next superstar to join a wonderful team as the Bistro Food and Beverage Manager.
This position will lead and support the bistro restaurant breakfast and dinner service, along with the banquet catering service on property.
The newest addition to our team will need to be energetic, passionate about food service, customer service, and knowledgeable about the inner working of a restaurant service experience. Bi-lingual in Spanish and English is strongly preferred.

ESSENTIAL FUNCTIONS:

• Manage the hotel food and beverage operation to ensure quality service and standards while delivering a positive guest experience.
• Ensure compliance with all federal, state and local regulations concerning health, safety or other requirements.
• Manage local food and beverage marketing programs for the hotel.
• Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material and equipment.
• Ensure the security and proper storage of food and beverage products, inventory and equipment and replenish
  supplies in a timely and efficient manner while minimizing waste.
• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.
• Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed and
  properly stocked according to anticipated business volume.
• Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all
  guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Manage day-to-day staffing requirements, plan and assign work and establish performance and development
  goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and
  improve team member performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations.
• Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment and is
  empowered to carry out job duties.
• Ensure all credit and financial transactions are handled in a secure manner.
• Serve as Manager on Duty at various times.
• Other duties as assigned by the General Manager or other Sunridge corporate officers.

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal - Maintains confidentiality.
• Oral Communication - Responds well to questions; Demonstrates group presentation skills;
• Team Work - Contributes to building a positive team spirit.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Managing People - Makes self available to staff; Continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when
  absent; Arrives at meetings and appointments on time.
• Dependability - Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality Looks for ways to improve and promote quality
• Quantity Strives to increase productivity.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses
  equipment and materials properly.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:
Certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent
combination of education and experience.

LANGUAGE ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers
or employees of organization. Spanish fluency strongly preferred.

MATH ABILITY:
Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to deal with problems
involving several concrete variables in standardized situations.

REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet
software and Internet software.

SUPERVISORY RESPONSIBILITIES:
Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out
supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities
include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving problems.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to wet or humid conditions (non-weather);
work near moving mechanical parts; work in high, precarious places and fumes or airborne particles. The employee is
occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock.
The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear; to stand; use hands to finger,
handle, or feel and reach with hands and arms. The employee is frequently required to walk; climb or balance; stoop,
kneel, crouch, or crawl. The employee is occasionally required to sit and taste or smell. Specific vision abilities
required by this job include Close vision, Distance vision, and ability to distinguish colors.
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.