Job description
What We NeedFLEETCOR is currently looking to hire a/an Crew Accommodations Agent within our Lodging division. This position falls under our TA Connections line of business and is located in Dallas/Fort Worth TX. In this role, you will responsible for using Connex to book hotels and transportation for American Crew members worldwide. The position will coordinate with the pilot, flight attendants, and crew tracking desks to resolve issues. This position will also be responsible for communicating effectively to resolve problems with vendors and crew members. They will need to work under pressure during major operational events to ensure crew members are placed in rooms in a timely manner to avoid crew rest delays or cancellations. You will report directly to Robbie Elliott and regularly collaborate with AA team(s)/department(s).
How We Work
As a/an Crew Accommodations Agent you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:
- Assigned workspace in Dallas/Fort Worth TX location
- Company-issued equipment on site
- Formal, hands-on training
The responsibilities of the role will include:
- Booking hotel accommodations for American flight attendants, pilot crews, adhoc crews, Check Airmen, and LOSA observers.
- Handling emergency relocations of crews that occur last minute.
- Serving as back up to American Hotel Contracts team.
- Soft site cities where American doesn’t have a contract hotel, update Connex accordingly, making transportation arrangements, if required.
- Making payments to American non-contract vendors as requested from Hotel Contracts team.
- Working closely with crew tracking and other groups relevant to operational needs that may affect crews and passengers.
- Familiarity with soft siting, maintaining a thorough knowledge of market and contractual needs.
- Possess a general understanding of Connex.
- Be able to solve problems with customers that are critical to American’s success in on time and completion factor.
- Understand American hotel functionality for crews.
- Strong writing, communication, and negotiation skills.
- Ability to apply and analyze data, while making corrections as necessary.
- Strong organizational and multi-tasking skills.
- Ability to work independently and as a contributing team member.
- Ability to adapt quickly to technology changes, and union crew rules.
- Excellent PC skills.
- Available to work shift work and willingness to work long hours during irregular operations.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- High school diploma or GED Certificate is required. Some college education is preferred but not required.
- Some customer service or call center experience is preferred but not required.
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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