Job description

Job Title: Customer Service Representative

Duration: 3 Months

Job Description:

The Customer Success Representative is an essential member of the Reichert customer service team reporting to the Customer Success Manager.

Responsibilities:

• Enter orders into the MAX system

• Send information to Dealers and End Users upon request

• Notify customers of back order situations

• Trace customer shipments

• Identify parts and quote pricing

• Resolve credit issues

• Issue RMA’s for returning products and loaners

• Provide support to our Outside Sales Representatives

• Assist customers with documentation and foreign government certificates

• Knowledge of export documentation

• Bi-lingual a plus

• Work closely with REICHERT Regulatory group with country registration issues

• Assist regulatory group in processing new dealer contracts and contract reviews

• Evaluate and resolve complex customer complaints/problems

• Act as a back-up for the domestic customer service desk, assisting with GSA contract

administration and our National account business

Requirements:

• 3-5 years’ experience in customer service

• Business degree a plus

• Strong computer skills-Word, Excel, MAX a plus

• Strong communication skills

• Ability to multi-task and strong decision-making skills

• Strong organizational skills

• Customer friendly, team player

Job Type: Contract

Pay: $18.00 - $19.25 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Depew, NY 14043: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Speak with the employer
+91 7043177316

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