We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, NEXtCARE and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customers.

Role Overview:

Our Customer Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Customer Care Advisors must anticipate and meet the needs of our client as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .

Responsibilities:

• Responding to queries over the phone and email regarding cover, claims, hospitalisation, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

Experience Required:

• Previous experience in call centre environment would be beneficial
• Experience working in pressurized environments with tight deadlines and targets
• Strong Knowledge of Microsoft Office ( Excel, Word)
• Applicants must be flexible to work within our rotating shift patterns
• Valid EU work permit with the ability to work full time year round
• Fluent English and Portuguese as calls will be in both languages

• Must be fully flexible to work rotating shift patterns. Shifts change weekly and they could be: early mornings, afternoons, evenings, nights (11pm - 7:30am), weekends..

What we offer...

• A competitive Salary and bonus scheme
• Career progression opportunities and training
• Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance
• A generous 30% shift allowance in addition to your basic salary
• Free onsite parking
• Active Sports & Club society
• Transport Subsidy
• Support for professional studies
• Relocation Assistance
• Recognised as one of the best large companies to work for 2017

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

For more information, please visit: www.allianzcare.com