SEWS—El Paso Customer Service Center (Eastside). Although located at SEWS – El Paso Office, this is a flexible Work From Home position, which means an associate has the flexibility to work from home, but is expected to report to the local office as needed or required.

CAREER OPPORTUNITY

Position Title Customer Relations Specialist II (3 positions)

Section/Department Materials Planning and Logistics

Location El Paso Customer Service Center Shift 1st

Basic Position Duties

• Plan, direct, and coordinate the storage and distribution of automotive products for OEM, and PIA Automotive Accounts and ensure exact delivery, planning, and excellent customer service.
• Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
• Build and maintain a good business relationship with clients by providing prompt and accurate service conducive to promote customer loyalty and satisfaction.
• Responds to and provide solutions for customers’ complaints through the creation of 8D, STR, or customer-specific corrective action reports.
• Responsible for data integrity of reports submitted and data entered within the customer-specific programs.
• Continuously train and develop the SEWS team with the knowledge and understanding of all customer procedural requirements in order to achieve 100% on-time delivery performance and customer satisfaction.
• Review, process, and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, SPCLs, DLCs, rework instructions, and shipment schedules.
• Initiate and direct meetings to support the supply chain order to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
• Program management activities related to internal/external costs, production problems, delivery and performance ratings; MMOG activities, and corrective action requests.

Position Requirements

• Bachelor’s Degree required, Business Management/Supply Chain Management or similar study preferred
• 3-5 years minimum experience in production and/or material planning and warehouse operations, sequential manufacturing, scheduling, international business, and import experience required
• FCA e-supplier portal experience preferred
• Strong mathematical skills required
• Proficient skills in MS Office (Excel, Access, PowerPoint, Word) required
• Excellent verbal and written communication skills, Bilingual English/Spanish required
• Knowledge of sequential manufacturing, scheduling, international business, and import experience preferred
• Knowledge of the effective manufacture and distribution of finished goods, primarily on the Automotive industry

The above is not intended to be an all-inclusive job description but describes the general nature and level of work to be performed by the individual assigned to this position. The department manager may at times change or add to the above duties.

Note: Associates interested in this position should submit a resume to their Human Resources Specialist. An indication of interest in a position by an Associate does not assure the Associate will be considered for the position. Other Associates who do not indicate an interest in the position may be selected by the company to fill the position. There is not a requirement that an internal candidate be awarded a position over an outside candidate.

• A “Career Opportunity” notice is a courtesy notification to Associates that an opening exists in an exempt salaried position in the classification of Manager and below or in a non-exempt technical position.

About Sumitomo Electric Wiring Systems, Inc.

Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo’s continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.

To learn more about us, please visit www.sewsus.com.

Follow Us on LinkedIn: https://www.linkedin.com/company/sumitomo-electric-wiring-systems

About the Sumitomo Electric Group

Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.

To learn more about Sumitomo Electric Group, please visit http://global-sei.com.

Follow Us on LinkedIn: http://www.linkedin.com/company/sumitomo-electric

**Interested Candidates Should Submit Cover Letter and Salary History When Applying.**
An Equal Opportunity Employer M/F/D/V