Job description
REF: 78099
28,000-35,000
07 Dec 2022
Dublin (South)
Permanent
Customer Service Agent - Personal Lines
About the Position
The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries our customers may have. The role provides an opportunity to get experience in the areas of customer service, customer retention and policy administration.Key Responsibilities
Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries
Building rapport with customers
Retaining the existing business and working towards renewal retention targets
Ensuring all data is kept up to date on applied relay systems
Dealing with all customer requests in an efficient manner
Providing a high level of customer service
Ability to process administrative duties with a high level of accuracy and attention to detail
Experience/Requirements
Minimum of 1 year experience in personal lines
Minimum APA qualified or working towards APA
Excellent organisational skills and the ability to prioritise and manage their daily tasks
Ability to work within a fast paced environment
Applied system (Relay) knowledge an advantage
Clear & proficient communication and negotiation skills
Be motivated and have a positive outlook
Remuneration Package
€28000 - €35000
Performance bonus
Paid exam fees and study leave
Insurance product discounts
Hybrid working
Sports & Social Club
Staff can contribute to a PRSA pension plan
Contact
For further information on this role or other business support roles please contact Eve Boxwell on +01 4871185, email me or apply via the linkTo view all live jobs with Brightwater and market insights, please visit our website; www.brightwater.ie
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