Job description

URGENT HIRING

*This is a work from office (On-Site) job.*

· Handle inbound calls to customers and clients.

· Identify the needs of customers, resolve issues, and provide solutions.

· Ensure you follow the customer service script provided by the company for uniformity.

· Maintain records of the conversations with the customer and analyse the data

*also known as customer representative, customer service representative, call center agent*

Job Type: Full-time

Salary: $34,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Cedar Rapids, IA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)

Work Location: One location

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