Job Summary:

The customer Service Coordinator processes orders for products received by web, email, mail, telephone, or personally from internal or external customers. Assists Sales Department by converting interest to opportunity and processing customer orders when they are received. Customer Service Coordinators are responsible for various parts of the sales cycle and all work together as a team to meet the needs of the customer.

Essential Job Duties:

• Prepares quotes directly to customers (standard products they purchase routinely or new ones).
• Provides certificates when requested by customer.
• Processes sample requests.
• Utilizes and updates CRMt system to document account history.
• Ensures customer service satisfaction.
• Provides shipping confirmations and documents.
• Monitors/responds to customer service emails.
• Maintains routine proactive contact with customers.
• Interfaces effectively across organizational boundaries (customer service, sales, quality, operations, etc.) to perform tasks and achieve results.
• Processes and submits freight quotes for existing orders.

Qualifications:

• Associates Degree in a related field and or one year of experience performing similar tasks.
• Demonstrated excellent written and oral communications skills.
• Proven ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines.
• Must have knowledge of CRM software (Sales Logix, Sales Force) as well as Microsoft Excel, Word, and related software applications.
• Familiarity with ERP systems and the manufacturing environment preferred.
• Ability to speak, write, and read Spanish is a plus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Use of office equipment such as copiers, printers, computers and peripherals is required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to reason, use logic, and strategy when performing tasks. The employee is frequently required to walk. The employee is occasionally required to stand. The employee is frequently required to lift up to 10 pounds and occasionally lift up to 25 pounds. The employee will frequently use vision/ color discernment while performing tasks. The employee will frequently use hand and finger coordination while performing tasks.