Job description

Customer Service Executive, Full-Time permanent based in Citywest, Dublin 24.

Excellent B2B customer service experience required

Salary: €30,000-€35,000 (DOE)

Onsite Parking

Key Tasks

1. Provide professional and focused outbound and incoming call service for existing customers, always striving to maximise sales for the company. To successfully manage the expectations and gain the confidence of our customers

· Outgoing and incoming calls for order taking and proactive selling

· Informing customers of promotional offers

· Ensuring out-going calls coincide with the delivery schedule

· Ensure company regulations are adhered to

· Work in conjunction with accounts team to help reduce company debtors

· Up selling/Cross selling to ensure maximisation of each sale

2. Resolution of Customer issues to satisfactory conclusion

· Advise customers of shortages and delivery days

· Offer product substitutes where possible (training in this area will be provided)

· Handle customer complaints

· Resolve delivery issues

· Update issues report and email daily to relevant staff

3. Support to Sales Representatives

· Ensure Reps are informed of all customer issues

· Organise samples, brochures and other company documentation on their behalf

· Work to specific sales targets and goals by product

4. Other duties

· Ensure updated maintenance of customer service database with new and relevant customer information

· Posting of various marketing and commercial notification details to customers

· Compile ad hoc reports and order sheets as requested for reps

· Be flexible to meet company and customer needs

Skill Set

· Previous experience in the foodservice industry

· Culinary background an advantage

· Experience of similar role in a busy customer service supply of goods environment

· Committed to maximising sales in conjunction with sales rep

· Good people management skills

· Ability to deliver results

· Excellent written and spoken communication skills

· Excellent time keeping

· Be a team player willing to be proactive is supporting the team

· Good IT skills and proficient in Microsoft office and excel

· Be a logical and organized thinker

· Have a high attention to detail

Job Types: Full-time, Permanent

Salary: €30,000.00-€35,000.00 per year

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday

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