Job description
We are currently recruiting for the role of Customer Service Manager on behalf of a well known company.
Based in Dublin South with a hybrid scheme on offer.
Brilliant work-life balance and salary package.
Responsibilities:
- General operations management
- Ensuring compliance with relevant regulations and policies, in particular with grants agreements
- Attending regular Operations meetings
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Management of workforce planning, recruitment, performance management, grievance and disciplinary procedures
- Responsible for administration and finance in relation to the operations
- Responsible for funding applications and budgetary planning at all stages
- Participate and work within a performance management process with annual appraisal and review
Requirements:
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3 to 5 years plus experience working a call-centre or customer service environment
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Proven ability in managing a team
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Good understanding of budgeting and grants processes
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Good communication skills and highly organised
We are currently recruiting for the role of Customer Service Manager on behalf of a well known company.
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