Job description

The Smith Family has been committed to quality, service, and customer satisfaction since 1911. Smith Packing LLC is a custom meat processor, food distributor and consolidator that offers storage and transportation services. Today Smith Packing complements our focus on fresh provisions with a full line of food service items. Our extensive product mix allows Smith Packing to provide food service solutions for the center of every plate and more. In January 2023, Smith Packing LLC joined the Palmer Family of Companies.

The Customer Service Representative/Receptionist is responsible for establishing and strengthening customer relationships by delivering excellent customer service internally and externally

Essential Functions:

• Receives visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Makes and receives inbound and outbound calls to and from customers regarding orders
• Maintain office security by following safety procedures and controlled access via the reception desk (monitor logbooks and issue badges)
• Direct visitors to the appropriate person and office
• Educates and recommends customers on alternate products based on cost, availability, features, benefits, and value-added services
• Practices good communication between departments and with all associates being approachable by having a positive attitude
• Provides resolution and response to internal and external customers by using problem solving skills in a timely and accurate manor
• Complete Special Orders and Submits to the appropriate buyer using Special Order SOP
• Presents a professional image to internal/external customers and vendors with appropriate dress according to the work situation while maintaining good grooming and hygiene
• Attends to visitors and deal with inquires on the phone and face-to-face
• Supplies information regarding the company to the public and customers
• Receive, sort, and distribute daily mail
• Creates and distributes sales flier
• Responsible for detailed data entry and respective reporting, including receiving, cost changes, and bid entry
• Provides general administrative and clerical support

Qualifications:

• High School degree or equivalent required; advance degree or certificate in business or related field a plus
• Proven experience as an administrative assistant, receptionist, or other customer service position.
• 1-2 years of experience in Inside/Outside Sales or a Call Center, preferred
• 1-2 years of experience in the food service industry, preferred
• Excellent knowledge of Microsoft Office Suite (Outlook, Excel, Word, Teams)
• Strong communication skills (via phone, email, and in-person)
• Excellent telephone etiquette, have a positive and helpful attitude with each new caller
• Ability to multi-task multiple internal computer systems
• Highly motivated, self-starter and can execute department and company initiatives and goals

Physical Demands/Work Environment:

The physical demands described below are representative of those that must be met by a Customer Service Representative/ Receptionist to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit for extended periods of time.
• Must be able to occasionally lift and carry up to 10 lbs.
• Possess normal vision with or without correction and able to distinguish colors

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Utica, NY 13502: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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