About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s and many more recognizable names.

What you will be doing

Are you a highly motivated individual who can create a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations? Would you like to be a part of one of the most critical business units in our company?

The Customer Support Center located in Northwest Phoenix (27th and 101) is hiring industry leading Customer Service Representatives!! This position is full-time with 2-days off together- always!

**This position is currently a fully remote position with a minimum expectation of working in office once per month**

Main responsibilities

• Responsible for problem resolution including identifying and diagnosing customer issues and inquires
• Receive and respond to incoming customer communication through phone, email, social media, online ordering and written correspondence
• Provides first level assistance with PC and mobile device troubleshooting

What we are searching for

We believe the successful candidate has these qualifications and experience:

• Critical listening skills combined with patience and genuine empathy
• Ability to clearly assess a situation and initiative to improve the customer experience
• Confident performing under pressure in a fast-paced environment
• Effective execution of Customer Service skills
• Intermediate to advanced PC skills using: Microsoft Windows, Office Suite, Web-based applications and multiple Internet browsers
• Strong verbal and written communication
• Time and attendance are role critical
• Minimum High School Diploma/GED