Job description

At Little Caesars, we want to be everyday heroes to our customers by making their lives easier. We strive to be HOT-N-READY with perfectly made pizzas, where and when they need us. Ready for their little league teams – whether they win or lose. Ready for their first sleepover or their next all-nighter, romantic date nights and work extra late nights. Birthdays, Tuesdays, or any day when they need something good.
For our store crews, field employees, corporate colleagues, and everyone who is a part of the Little Caesars family -- service isn’t what we do, it’s who we are.
Little Caesars Pizza/Blue Line Foodservice is now hiring for a full-time Customer Service Representative for our Columbus, OH, Distribution center. Blue Line Foodservice is the in-house food distributor for Little Caesars. The position is Full Time. Pay is based on experience. The person we are looking for is courteous, professional and provides prompt service to customers. Must be able to handle all customer service duties including order taking, customer complaints, delivery appointments, pick up requests, and support online ordering.

Essential Job Functions:
Ensures customer food and equipment orders are processed timely and accurately into the system, confirming all orders are complete, and coordinating daily tasks/communicating out of stock items.
Processes labels and generates pick lists as needed.
Contacts all stores on call list and enters customer orders daily.
Continuously keeps updated with product knowledge and current marketing programs in order to effectively assist the customer.
Assists customers with add-ons/special deliveries and will calls by ensuring order is received by warehouse personnel in a timely manner.
Processes accurate orders, billing and check remittance for Pizza Kits.
Daily scanning of Proof of Delivery (POD) invoices.
Ensures credit memos are issued in a precise and timely manner.
Schedules receiving appointments.

Required Experience:
High school diploma or equivalent.
Excellent verbal and written communication skills.
1 year customer service related experience preferred.
Ability to display a courteous, professional demeanor, and the ability to build strong customer relationships.
Spanish speaking skills highly preferred (speaking, conversational, etc).
Strong problem solving skills, detail oriented, and highly organized.
Proficiency in computer and data entry.
Must be able to work overtime when required.

Working Conditions:
Works in an office environment.
May be exposed to warehouse conditions on occasion.

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