Job description

Customer Service Representative
-Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
-Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
-Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
-Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
-Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Sparta, WI 54656: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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