Job description

NEW POSITION- HIRING NOW! Crystal Clear Water is continuing to grow. We have an immediate opening.

Crystal Clear Water is looking for a Customer Service Representative/ Debt Collector with top-notch communication skills who doesn't mind spending much of their day speaking on the phone. You must always be the right balance of assertiveness and professionalism. You must be able to work in a compliant environment and adhere to all state and federal laws. Fluent in Spanish is a plus. WE ARE LOOKING FOR EXPERIENCED COLLECTORS, BUT WILL TRAIN THE RIGHT CANDIDATE WITH LESS EXPERIENCE.

MUST BE ABLE TO MULTITASK, HAVE EXCELLENT COMMUNICATION SKILLS AND BE A STRONG NEGOTIATOR.

Responsibilities:

• Contact debtors to arrange payment of their outstanding balances
• Comply with all state, federal, and consumer protection laws
• Determine settlements for debtors who are unable to pay in full
• Document all communications and actions
• Send correspondence to debtors regarding delinquent accounts
• Provide daily/weekly updates to management
• Dial anywhere between 150-200 calls per day

Qualifications:

• Strong verbal communication skills
• Excellent negotiation skills
• Strong customer service skills
• Ability to handle inbound and outbound calls in a fast-paced team environment
• Proficiency in Microsoft Quickbooks, Word, Excel and Outlook applications

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year

Work Location: In person

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• North Fort Myers, FL 33917: Reliably commute or planning to relocate before starting work (Required)

Experience:

• QuickBooks: 2 years (Required)
• Customer service: 2 years (Preferred)

Work Location: In person

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