Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

At Stryker Orthopaedics, our Customer Experience team lives our mission every day by ensuring our life-changing implants are delivered to customers for surgeries across the country. If you enjoy helping people, solving problems, building relationships, and have a passion making healthcare better – all while working at a company listed as #8 of the Fortune 100 Best Companies to Work For – then this could be the last job posting you ever need to read.

Who We Want-

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

What You’ll Do-

• Confirming and entering usage of surgical implants to replenish inventory for your customers

• Coordinating with your sales team and customers to obtain purchase orders

• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.

• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships

• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

• Build relationships with internal and external customers to drive exceptional customer service

• Maintain constant focus on improving Open ARO's

• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute.

• Prepare product or service reports by collecting and analyzing customer information.

• Maintain customer pricing in systems of record, including entering contracts as required.

• Implement and support Quality initiatives throughout Customer Service workflow

What You Need-

• 2+ years of experience required

• High school diploma required

• Bachelor’s degree -preferred

Additionally, you’ll need-

• Clear and concise communication skills

• Passion for best-in-class customer service and ability to make customers promoters of our products and services

• Drive to dig into the details of customer issues to solve problems proactively

• Must have the ability to work flexible hours, as needed to support the business needs.

$19.01/hr. - $31.11/hr. salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com