R18852

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

Responsibilities

• Answers inbound customer service calls, responds to customer emails and surveys.
• Resolves customer service concerns to determine root cause of the concern.
• Escalates customer issues requiring extensive problem solving.
• Uses save training and current save offers to retain customers at every opportunity.
• Updates and maintains customer database with accurate customer information and timely data entry.
• Upsells services to existing customers based on customer needs.
• Provides resolution and timely follow-up with the customers.
• Communicates customer impacting trends and/or ideas for improvement to manager.
• May perform outbound calls to internal and external customers to schedule applications and/or service calls.

Competencies

• Customer Focus/Sales Growth
• Results Orientation/Sense of Urgency
• Change Mastery
• Integrity/Values
• Problem Solving and Decision Making

Education and Experience Requirements

• High school diploma or general education degree (GED); or up to one year related experience and/or training, or an equivalent combination of education and experience

Knowledge, Skills, and Abilities

• Customer service skills and ability to address with complaints and resolve conflict in a professional and decisive manner
• Telemarketing and sales skills to up-sell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Computer skills with Microsoft Office application (Word, Excel, Outlook, PowerPoint) as well as familiarity with social media software applications
• Ability to learn and apply general knowledge of the company, products and services
• Ability to read, comprehend and adhere to instructions, processes and procedures
• Accuracy and attention to detail
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
• Organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• The ability to talk and type simultaneously when interacting with customers

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs. independently
• Stoop, kneel, crouch or crawl

Working Conditions

Noise level

• Low to moderate

Adverse Conditions

• Minimal

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level

• Low to moderate

Adverse Conditions

• Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

Pay Ranges

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, Click Here or to request an application accommodation, Click Here.

California Residents: for information on personal data we collect as part of the application process, Click Here.

TruGreen performs pre-employment testing.

To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer