Job description

Customer Service Representative

Driving Force Ireland is recruiting a Customer Service Representative to be based at their customer location in St James Gate. This is an ideal role for an administrative person who is sharp in communications and admin tasks.

Duties:

· Liaising with customers in a positive and professional manner, through all communication methods ensuring a consistent and high standard service.

· Responsible for prompt query resolution for all customers - Phone / Email

· Responsible for communication of any issues to various internal departments e.g., transport, operations, sales etc.

· Completion of POD delivery dockets

· Generation of reports and administration of fleet tracking system

· Monitoring of deliveries on an ongoing basis to pre alert customers of any lateness or failures.

· Provide accurate, valid, and complete information by using the right methods/instructions.

· Follow up queries within agreed timelines to ensure issues are satisfactorily resolved.

· General Day to Day administrative duties plus additional duties (as the role evolves)

· Build sustainable relationships of trust with customers and team members through clear and effective communication

· Liaison with Transport Planners and Management in relation to escalation of issues where necessary

Our ideal candidate:

• Previous Customer Service experience in a fast paced environment
• Excellent verbal and written communication skills
• A high level of accuracy and attention to detail
• Strong computer skills are essential
• Proven ability to deal with problems and solve them effectively and in a timely manner.
• Ability to work well either individually or as part of a team
• Experience working with systems such as MS Word/ Excel and SAP.

Job Types: Full-time, Permanent

Salary: €30,000.00-€40,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Private medical insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Dublin 8, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 1 year (required)

Language:

• English (preferred)

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