Job Description

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our position today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At John Pilger-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service. Pay will be based on experience.

• 
  Answer phones with professional etiquette
• Process customer policy change requests.
• Secure trailing documents from customers.
• Handle incoming claim calls from customers.
• Complete evidence of insurance requests.
• Greet customers entering the office, in a friendly and helpful manner.
• Take payments.
• Provide exceptional customer service.
• Provide on-going support to clients.
• Data Entry
• Other general office duties as well

• 
  Some insurance experience required
• At least 2 years office experience including phone and computer usage.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent communication/interpersonal skills.
• Professional phone etiquette.
• Great customer service skills.
• Works well with other employees and is a team player with a positive attitude.
• Insurance experience is a plus.