Job description

Mosquito Joe Gold Coast is looking for an organized, positive and professional Customer Service Specialist to join our growing team. In this role, you’ll be our customers’ first point of contact and responsible for delivering a best-in-class customer support experience. We’re a locally owned business that is a part of the Neighborly® family of Home Service franchises.

Customer Service Specialist Benefits:

• Work Life Balance
• Competitive Pay
• Fun Work Environment
• No Nights, Limited Weekends & Holidays
• No experience necessary
• Paid Training

Customer Service Specialist Duties:

• Identifies needs of customers and suggest services and/or products that are specific to the customer needs in order to generate revenue
• Handle customer calls/correspondence for service, scheduling, invoicing, and billing inquiries on a daily basis
• Communicates with branch personnel to resolve service and scheduling issues
• Manage brand reputation through direct dealings with customers either by phone or email.
• Manage customer accounts via proprietary software system

Customer Service Specialist Qualifications:

• High school diploma, general equivalency diploma (GED) or equivalent
• Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
• Solid reading, writing, and verbal communication skills and the ability to present information in both internal and external settings
• Some basic math skills — add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Stamford, CT 06907: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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