Job description

Customer Service Specialist (GERMAN)

Imagine what you can do. You will be the voice of Workhuman, the first point of contact for our customers with the responsibility of ensuring a positive customer experience. You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.

You’ll be part of a growing team that supports our customers’ employees with activities such as password requests, nomination and redemption of awards and other general activities.

If this sounds like you, you might be the right person for the job:

• You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.

• You understand what customer service should look like.

• You naturally and effectively build relationships and resolve disputes across geographies and cultures with ease.

• You have the ability to use technology systems accurately and effectively to update customer records and comply to automated workflows.

Benefits:

• 25 days annual leave, increasing with years of service.

• Company plan VHI Health Care & Dental cover for you, your partner and children.

• A Pension commences after successful completion of your probation period.

• Participation in Workhuman’s TAX FREE employee recognition program.

• Discounted gift certificates.

• Discounted TaxSaver Travel cards/free car parking (subject to availability).

• Income Protection.

• Life Assurance.

• Access to our Tuition Reimbursement Scheme.

• Access to Workhuman® University.

Additional ‘perks’- Free breakfast cereal, fruit, tea/coffee, fantastic catered events throughout the year etc.

The Company:

Workhuman® is pioneering the human workplace through award-winning Social Recognition® and Continuous Performance Management solutions. Workhuman inspires more than six million humans across 180 countries to perform the best work of their lives. For the past 21 years, human resources and business leaders alike have used Workhuman Cloud® to gain the proactive insights necessary to transform and lead a more connected, human-centered workplace that accelerates engagement and productivity. To learn more about Workhuman’s mission to make work more human for every person on the planet and how you can ensure great work is celebrated and amplified in your workplace, visit www.workhuman.com.

There are currently over 6 million users on the Workhuman® cloud across 180 countries.

Our core values are; Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees.

Job Type: Full-time

Salary: €27,000.00-€33,000.00 per year

Benefits:

• Work from home

Schedule:

• 8 hour shift

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

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