Job Title:

Customer Service Technical Support

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Salary €23,700 paid monthly per annum plus bonuses and incentives.

We have exciting new Permanent Work at Home opportunities for Customer Service Technical Support Advisors to join our award-winning team giving an exceptional service to one of Concentrix’s key telecommunications clients.

What you will be doing

You will successfully identify and resolve customer issues by driving actions to resolve our customers technical faults with their phone line, broadband and TV services.

What’s in it for me?

• You get to join a secure global company that truly value their staff
• Up to €1600 bonus in year 1. Increasing up to €2000 in your second year
• You will receive excellent paid virtual training for 2-3 weeks along with a group of other new starters (campaign specific)
• Followed by a further 4 weeks ‘nesting’ period to give you time to settle into your role.
• Monthly Pay
• Opportunities for development and promotion
• In-house recognition and rewards schemes.
• 20 days paid holiday per year (Public holidays worked will result in an additional day pay plus a day of in lieu)

Do you have the following?

• Excellent communication skills to include verbal, written and listening
• The ability & willingness to solve problems and provide support
• Able to work in a high volume, fast paced, goal-oriented environment

If the above sounds like you AND you have:

• Extensive support in customer service experience
• A quiet place to work at home
• Good broadband connection (10mbps or above)
• Wired Home Broadband required

Then read on....

What does the job involve?

• Provide first class support to customers via telephone, chat, or email
• Taking Inbound calls (approximately 25-40 calls a day)
• Solving problems, going the extra mile to provide a fantastic customer service
• Achieve and maintain call handling and quality-based statistics
• Working towards monthly targets, i.e., call handling times and customer satisfaction targets, attendance and time keeping
• Contribute to overall team performance, including support and assistance of other team members
• Working on a rotational shift pattern between the hours of 8am – 9pm Monday to Friday
• You will also look to review the customer's account. Asking questions to understand what’s really important to the customer. They may want to add more services, you will then pass them on to our sales team to discuss this further

What are you waiting for? We can’t wait to meet you!

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the Republic of Ireland. Documented evidence of eligibility will be required from candidates as part of the recruitment proces

Location:

Ireland, Dublin -Santry

Language Requirements:

Time Type:

Full time