Spark Hire is an award-winning video interviewing platform (Software-as-a-Service) used by more than 6,000 customers in 100+ countries. Our industry-leading platform is recognized as the gold standard by esteemed software review site G2. We’ve also recently been recognized as one of the best startups to work for nationally and a top 5 B2B tech company in the Chicago area.

As a Customer Success Manager, you'll play a key role on our Customer Success team by working hands-on with organizations looking to improve their hiring process with our solution.

What you'll do

• Collaborate with our insides sales team on customer handoffs to ensure a smooth transition
• Facilitate training sessions (via screenshare) with new and existing customers to showcase how to use the software and best practices for success
• Follow customer success playbooks to ensure strong and consistent communication with customers to help them achieve their desired outcomes with the software
• Leverage customer success tools to monitor customers' progress and utilization of our product
• Proactively engage lagging customers to reduce churn and get them on the right track
• Meet or exceed targets by identifying successful customers and executing our sales framework
• Manage a large book of business and be accountable for high renewal rates
• Demonstrate product expertise through interactions with customers
• Engage customers via email, phone calls, and presentations to help them become more successful
• Boost customer advocacy and NPS through outstanding customer service

What we're looking for

• 1-3 years of sales or customer success experience (previous work at a SaaS company is a bonus)
• Superior communication and presentation skills
• Experience using a CRM such as Salesforce
• Strong desire to help customers achieve their goals
• Interpersonal skills to work well in a team environment
• Organizational and time management skills
• Analytical skills (pay strong attention to detail and spot trends)
• Strong business acumen and problem-solving skills
• A great listener
• Coach-ability
• Unrelenting competitive and entrepreneurial spirit

What you’ll love about Spark Hire

• Remote-First – We’ve shifted to a remote-first work environment. The expectation for this role is that you’d be in the office 1x per week; mainly to handle incoming HR mail and filing.
• Health Benefits – Medical, dental, vision, and life insurance
• Flex Time Off – Our flex time off policy is unlimited!
• Work/Life Balance – We pride ourselves on having a great work/life balance and culture!
• 401(k) - Start saving for your future retirement!

If you're looking for an exciting place to work and want to be a major contributor at a growing company, apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We require all candidates that receive and accept employment offers to complete a background check before being hired.

#BI-Remote #LI-Remote

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