Job description

Gilson Company, Inc. is currently looking for a friendly and energetic Bilingual Customer Support Specialist to join our growing team. Must be fluent in both English and Spanish. Someone who thrives in a field that allows them to think outside of the box. A reliable and professional individual who enjoys a casual, family owned, and rewarding environment.

Responsibilities:

· Answer incoming customer phone calls, email, fax, and web chats in a timely, professional manner

· Process orders by phone, fax, and email

· Communicate with customers regarding order status, delivery date, and freight quotes

· Troubleshoot customer questions and/or issues

· Communicate with vendors regarding product updates relevant to customer orders

· Other customer service projects

Qualifications:

· High School Diploma/GED required

· Self-starter with the ability to work independently

· Strong computer skills

· Excellent verbal and written communication skills

· Strong problem-solving skills

· Ability to remain professional and courteous with customers, vendors, and other departments within the company

Ready to join our team?
At Gilson Company, Inc. we firmly believe that our employees drive our company’s success. With success in mind, we make an ongoing effort to provide an environment that offers challenging and financially rewarding opportunities.

Discover a work experience where your diverse ideas will be met with enthusiasm – where you can learn and grow to your fullest potential.

What you can expect from us
Join our family and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: medical, dental, vision, life insurance, LTD, 401(k), tuition reimbursement, wellness program, flexible schedules, etc.

You must live in the central Ohio area or be willing to relocate. You must be authorized to work in the United States on a full-time basis for any employer. EEO, AAP, Drug Test Program.

Submit a resume and salary requirement for consideration.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Lewis Center, OH: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary requirement?
• Are you fluent in both English and Spanish?

Work Location: One location

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