Role Title:

Customer Value Agent

Business Area:

About This Role:

Location: Waterford
Starting Salary: €27,255 OTE - €23,700 base annual salary plus 15% bonus
Bonus Structure: €3,555 / 15% based on KPI achievement
Plus Sales Commission: Earn an additional €1200 per month

We are looking for dynamic Customer Value Agents to join our team here in Waterford. Your main goal will be to retain our existing core customer base. When a customer calls in at the end of their contract, you’ll use your people-skills to guide them through the different options available in order to keep them as a valued customer. By listening to our customers and asking questions you’ll be able to identify what changes they would like made to their contracts and what we can offer them. Your personality will get a chance to shine as you walk customers through new services and products, selling services that will ultimately provide a better customer experience.

This role requires the ability to build positive relationships through trust, empathy, and clear communication. You’ll need to keep up-to-date on all product and business-related updates to ensure our customers are provided with the most relevant information possible. To be successful in this role you must have a persuasive attitude, excellent customer service skills, and a passion for sales. You’ll get the opportunity to develop your skills and your career with eir.

Recruitment process - Assessment centre - next one will be held onsite on March 14th

Why This Role:

eir’s commitment to you

We know that in order for you to succeed in your job, we need to invest in you. We provide -

• tailored training programme and support on an ongoing basis

• opportunities for career progression and advancement

• a range of employee engagement initiatives & incentives

• great hours & positive work / life balance (Mon-Fri with 1 Saturday shift per month!)

• free mental health & wellbeing programmes

• a fantastic working culture - great people and fun site events like halloween dress up competitions, movie nights, pizza/ice cream days etc

Expectations From The Role:

Requirements For A Successful Application:

You are

• Passionate about sales, selling our products and acting as an ambassador for eir

• Excellent at communicating clearly & effectively with our diverse customer base

• Eager to understand the needs of the customer and how to improve their eir experience

• People-oriented, finding satisfaction in providing solutions for others

• Ambitious and thrive in results-driven environments

• Organised and able to multitask with great attention to detail

• Comfortable using Google Office or Microsoft Office suite of products

• Have previous customer service experience (desirable but not essential!)

What does eir value?

As a Customer Value Agent you will reflect eir’s company values which are:

• Commitment - we are committed to our customers, they drive everything we do

• Trust – we want to be a brand that our customers trust

• Simplicity – we make it as easy as possible to do business with us

• Ambition – we are ambitious in the way we deliver eir products

• Pride – we take immense pride in what we do

Others:

Key Benefits:

• Agile working opportunitites (subject to performance)

• Fantastic Mobile/TV/Broadband Staff Offer (€29.99 per month + free SIM = up to €600 annual savings)

• Weekly & Monthly opportunities to win one4all vouchers, mobile phones, annual leave days and other performance-related rewards

• Hours between 9am to 6.30pm, Mon - Fri + 1 Saturday per month (varied shift patterns)

• Free eir Wellness and Employee Assistance Programme

• Pension Scheme Contribution & Discounted Health Insurance

About eir

We run the country's biggest and best fixed and mobile networks, providing voice, broadband and TV to more than 2 million customers in every part of Ireland. Our aim is to deliver the best customer services in Ireland.

This is an essential role in the current and future success of eir and you will work with inspirational people who are passionate about our customers and products and will connect you to great career opportunities in eir.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. At eir, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Join us now to begin your career in eir.