Job description
Permanent TSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
PTSB are looking for ambitious and self-motivated individuals who are enthusiastic, goal orientated and have a passion for providing `best in class¿ customer service, to join our growing team in our Customer Contact Centre in Dundalk.
As an Insurance & Deposit Advisor, you will provide advice and day to day transactional support to our customers across a range of financial products, at all times supporting our customers to enable them to achieve their financial goals.
Our focus is to deliver an exceptional Customer experience by blending the most up to date technology with our highly skilled and trained people, through inbound and outbound telephony.
Full training will be provided and we will support your career progression as you complete your Professional qualifications to enable you to progress your career within Permanent TSB. This is an exciting opportunity to join a collaborative, innovative and fast paced team where you will personally make a difference to the success of Permanent TSB. If you are interested in growing your financial services skills, leading to a rewarding career in Banking, then we would love to talk to you¿
Responsibilities:
- Support our customers with their day to day deposit rollover transactions.
- As required, respond to queries regarding deposits & insurance.
- Interact and build relationships with customers and other partners while operating within agreed service level agreements.
- Provide advice to customers on products and services that meet their financial needs.
- As required, complete outbound calls with existing deposit customers to discuss options available.
Requirements:
- A passion for accuracy and attention to detail, and a positive attitude.
- A passion for delivering the highest level of customer experience through adherence to regulations, compliance, policies and best practices.
- A deep understanding of compliance in a contact centre environment.
- Excellent interpersonal and effective communication skills.
- APA in Loans and Regulations or QFA
This is a Permanent role based in Permanent TSB's Dundalk .
Is this you?
Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
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