Job description
Deskside Support engineer - R01523225
About Brillio:
Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital, Brillio is one of the fastest growing digital technology service providers. We help clients harness the transformative potential of the four superpowers of technology - cloud computing, internet of things (IoT), artificial intelligence (AI), and mobility. Born digital in 2014, we apply Customer Experience Solutions, Data Analytics and AI, Digital Infrastructure and Security, and Platform and Product Engineering expertise to help clients quickly innovate for growth, create digital products, build service platforms, and drive smarter, data-driven performance. With delivery locations across United States, Romania, Canada, Mexico, and India, our growing global workforce of over 6,000 Brillians blends the latest technology and design thinking with digital fluency to solve complex business problems and drive competitive differentiation for our clients. Brillio was awarded ‘Great Place to Work’ in 2021 and 2022
Deskside Support engineer
Primary Skills
- Asset Lifecycle Management, CITRIX, Collaboration - SharePoint, Data Center Management, Disaster Recovery, Jboss, Linux, MS Dynamics Life Cycle Services (LCS), O365 Administration, Release Management, SCOM/SCCM, Server Administration, Service Desk, Unix, VMWare Hybrid Cloud
Specialization
- Systems Engineering: Engineer, Applications & Platforms
Job requirements
- About Brillio
Brillio delivers disruptive digital solutions across capabilities such as Design Thinking, Product Engineering, Data Analytics, Digital Front Office, Digital Infrastructure through a team of 4,000+ experts technologically elevating 200 companies globally. Our core values of Customer success, We Care, Entrepreneurial (mindset) and Excellence - drive everything that we do, from the very first day.
Find your passion and build your career with Brillio.
Role: Deskside Support engineer
Employment Type: Contract/Permanent
Location: Sacramento, CA - Onsite
The Opportunity:
- Drive high level of customer service and satisfaction
- Manage incident and service request queues to ensure SLA's are met
- Provide hands on resolution of 1st to 2nd line software and hardware incidents where required
- Fulfill service requests for varied IT equipment
- Drive compliance to internal and external processes and standards
- Initiate service improvements to the overall service
- Install, troubleshoot and repair desktop/laptop issues (both hardware/software),Install Standard SOE Image on Desktops and Laptops and Install, configure and troubleshoot standard applications (MS Office, Adobe, etc.)
- Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
- Provide technical assistance and training to end users on computer operating systems and Standard applications.
- Instruct and assist end users in the use of computer equipment, software and accessories.
- Document all support activity within the IT Incident and Change Management tracking tool.
- Ensure standard operating procedures and known error logs are kept up to date.
- Support and monitoring of critical systems and services.
- Patching and build of desktop, Laptops and phones
- Traditional 2nd line break/fix incident management
- Supporting Tech bar as per business requirements
- Follow Asset Management policies and ensure CMDB records are updated accurately and consistently
- Provide first level break fix support for third party hardware and/or applications and liaise with vendor(s) to support and troubleshoot hardware and/or software.
- Participate in regular/daily data center housekeeping/maintenance checks. Escort Third Party/Vendor(s) for any works in the datacenter.
- Completing ad-hoc tasks set by the EUC Team Lead/Operations Manager(s)
- Be part of an on call Rota
- Flexibility to work out of hours to meet business requirements
- Maintaining Time sheets accurately on a daily basis
- To work 9 hour shift and/or as per business requirements
- Required Competencies
- Flexible, self-motivated and can do attitude
- Strong 1st to 2nd line technical skills
- Good Written and Verbal Communications
- Ability to follow Process Documentation and update as necessary
- Customer Service
- Able to learn and adapt to new technologies.
- Valid driving license with no more than 9 point
- Flexibility to work at both Milton Keynes office and Dordon as required.
- Essential Technical Skills
- Support and troubleshooting of Operating Systems Windows 7 and 10
DI: https://www.brillio.com/services-digital-infrastructure/
Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
Equal Employment Opportunity Declaration- EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
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