Job description

***This is a 3 month contract position with potentially being converted to a full time employment after contract has ended***

• Shift: Mon-Fri 8am-5pm EST
• Pay Rate: $29/hr
• Location: Must be willing to travel between Weston and Cambridge facilities.

Job Summary: The Deskside Support will provide comprehensive technical support services to the client’s campus based personnel. All Deskside Support Technicians are subject to shift changes and travel between sites as required. Under general supervision, responsible for receiving user tickets through electronic systems, properly documenting all actions taken and communicating effectively with the user community throughout life cycle of a ticket.

Principal Responsibilities: (Essential Function):

• Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws
• Ensures compliance with all company policies and procedures, including safety rules and regulations.
• Provide direct technical support to client’s on-site personnel
• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration
• Resolve reported incidents in the software & hardware environment
• Maintain incident management system with up to date information on ticket progress
• Complete assigned tickets in timely manner within the Client SLAs
• Update asset tracking inventory in accordance with work instructions
• Provisioning and setup of phone for either landline or VOIP
• Monitor/Resolve tickets that have been dispatched by the Service Desk for further action
• Provide IT orientations for newly hired personnel
• Provide support services for client’s conference and training rooms
• Perform customer support related tasks and special projects as assigned by management
• Liaise as necessary interdepartmentally to seek resolutions to all reported issues
• Travel between local offices in order to provide support for meeting and/or training's

Job RequirementsEducation/Experience

• High School Diploma or GED required.
• A+ Certification (Must be attained within three months of employment)
• Microsoft Certified Professional certification a plus
• Minimum of 2 years of Deskside support experience
• Previous call center, computer support, or customer service experience

Skills

• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
• Excellent communication and customer service skills. Excellent teamwork skills
• Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft
• Office Suite, Windows Operating Systems, VPN client software, Remote Desktop tools
• Ability to perform root cause analysis and determine appropriate course of action based on result

HCL Technologies is an Equal Opportunity Employer - EOE, M/F, D/V.
https://www.hcltech.com/candidate-privacy-notice

Job Types: Contract, Temporary

Salary: $29.00 per hour

Benefits:

• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:

Education:

• High school or equivalent (Required)

Experience:

• Desktop support: 1 year (Preferred)
• Help desk: 1 year (Preferred)

Work Location: One location

seankuhnke.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, seankuhnke.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, seankuhnke.com is the ideal place to find your next job.