Job Description:

* This is an on-site position working at our customer's site in Eunice, New Mexico *

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

About this role

As a desktop support technician, you will provides moderately complex technical support to end users for personal computers, systems communications (LAN/WAN) and/or software applications (package products/custom applications to comply with established service level agreements).

What you'll do

• Work within process and adhere to process, by recording, updating and documenting request using the IT service desk system (Service Now)
• Provide first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Perform, install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
• Provides technical services in support of project work, works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems / products with minimal coordination. Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding routine technological product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.

Who you are

• High school diploma or G.E.D.
• Have previous experience in - Any Enterprise IT Support environment
• Have Desktop Computer experience with activities such as Refresh, Desktop Moves, Software break/fix.
• Experience working with company products and operating systems
• Experience working with solving computer-related technical problems
• Experience working with the company escalation policy

In addition to above requirements, our ideal candidate will also´

• Good interpersonal skills to interact with clients and team members.
• Good communication skills
• Good organization skills to balance and prioritize work
• Good analytical and problem-solving skills
• Leadership skills to guide and mentor the work of less experienced personnel

Work environment

• Client or office environment
• Work at client site in 275 NM-176, Eunice, New Mexico 88231, US
• Working shift : Mon - Fri 8 am to 5 pm

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.