Job description

Job Description

Company Overview:
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Job Description:
Field Service Analyst / Desktop Support Technician
We are looking to hire an experienced Field Service Analyst / Desktop Support Technician to look after the service and maintenance needs of our customers. As a field service technician, you will be required to work from On-site client location and provide Hardware Warranty Support, Break Fix, Desk Side Support, troubleshooting, respond to service requests, troubleshoot equipment issues, and repair equipment as needed. A top-level field service technician efficiently manages all service callouts, providing high-quality service and repairs for any job size.
This position will be a client-based position and requires working onsite daily at our client's facility - Cambridge/MA.
Role Responsibilities
Working in a client managed environment to Installs, configures, validates, and troubleshoots desktops, Laptops, and associated peripherals.
Coordinates with Client End User on expectations and availability to conducted Managed Client Services.
Performs basic hardware trouble shooting, parts replacement, warranty support, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
Identifies potential issues that could adversely impact End User experience and follows through on action steps.
Installs, maintains, and optimizes desktop/notebook configurations at customer sites.
Strives to meet all Client SLAs & Customer Satisfaction Goals.
Responding to customer callouts and field dispatches.
Repair Dell Laptop and Desktop PCs including troubleshooting and replacement of internal components.
Meeting with the customer to determine the nature of the service or repair.
Conducting routine equipment servicing out in the field.
Inspecting and troubleshooting equipment failures.
Repairing equipment and replacing faulty parts.
Diagnoses and resolves product performance problems.
Works with team to support achievement of project milestones and deliver on internal and/or external commitments.
Maintaining equipment stock / parts lockers
Providing preventive equipment maintenance.
Additional skills
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Proven work experience as a desktop support engineer or field support technician.
Knowledgeable of Windows Operating System environment
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments.
Excellent interpersonal skills and ability to work collaboratively in a team environment.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Ability to travel and work after hours when necessary.
Strong troubleshooting skills
A driven, self-starting individual
A reliable personal vehicle
Required to work from the customer location.
Excellent time management skills.
Ability to problem-solve.

About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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