General Description:

The Director, Technology Services provides leadership and oversight in the division-wide implementation of

technology services including technology integration, networking, communications, database

services, applications, and student information systems development/maintenance, web, and portal

services and technology asset purchase and maintenance. This work ensures systems are aligned to

effectively and reliably support students and staff across the division as related to teaching and learning.

Essential Duties and Responsibilities:

• Works collaboratively with school and administrative leadership to provide strategic and tactical direction to ensure that technology aligns with, and supports teaching and learning
• Leverages the power of technology to provide educators with access to data, content, resources, expertise, and professional learning experiences that enable and inspire more effective teaching to support personalized learning
• Leads the design and implementation of a division-wide technology plan
• Leads and evaluates the performance of teams responsible for application development and support, network and server operations, data and communications, computer services, and records management
• Directs the administration of network security policies, activities, and standards, including defense against security breaches and vulnerability issues
• Improves process automation and data utilization strategies to provide meaningful data to drive decision making
• Manages the department budget to ensure alignment of resources and evaluates technology purchases that are cost-effective and maintain our 1:1 technology program and infrastructure
• Directs the customer service desk and desktop support team
• Develops scope of work for all technology Requests for Proposals and any additional technology-related procurements
• Provides an integrated infrastructure that is reliable, accessible, and efficient (inclusive of network, hardware, and software) ensuring a seamless learning and working process
• Provides technical information and recommendations supporting the planning, design and construction, and renovation of school facilities
• Provides high-quality customer service and maintains collaborative working relationships with other members of departments, school personnel, students, and parents, and commits to meeting the expectations and requirements of internal and external stakeholders
• Engages in ongoing professional development to keep current in emerging technologies
• Performs other duties as assigned

Qualifications:

• Bachelor’s Degree with specialization in Business Administration, Information Systems, or a related field required; Master's preferred
• Minimum of five years of successful management experience supervising the operations and staff of an IT department; urban school division experience preferred
• Experience with technology funding sources preferred
• Outstanding interpersonal and teamwork skills; ability to work collaboratively with internal and external stakeholders
• Strong organizational skills, including keen attention to detail and ease at managing competing demands and determining priorities independently
• Experience working in a fast-paced, entrepreneurial environment; adaptable when managing multiple, shifting priorities; comfortable with ambiguity
• Excellent verbal and written communication skills; ability to communicate complex ideas simply and succinctly
• Strong computer and technology skills; proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suite
• Bilingual/fluency in Spanish preferred