Job description
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
In support of our ongoing growth, we are looking for a Professional Services Engagement Manager to ensure successful deployments of Rockwell Automation's Plex ERP, MES and QMS solutions in the manufacturing industry.
The Engagement Manager will be the project owner and will lead and manage deployments of cloud based software solutions, and proactively address risks and issues in creative and effective ways to ensure a successful implementation outcome through Go Live.
This position can be located in our Troy, MI headquarters, or can be remote based.
Responsibilities
- Manage projects of varying size and complexity
- Champion Plex’s implementation methodology and drive it through each project
- Provide guidance and mentoring to Professional Services project team resources and ensure consistent quality of services delivery during the project
- Lead the Plex and customer project team to proactively identify / resolve all risks and issues that could impact project scope, schedule, or budget
- Responsible for revenue forecasting and attainment for assigned projects
- Lead Customer Steering Committee meetings, Milestone Events, and internal Portfolio Reviews for assigned projects
- Partner with the PMO to continually improve our tools and processes
- Ensure that projects are staffed and planned effectively in collaboration with resource management
- Ensure that assigned projects are delivered within budget, time, and to the SOW. Manage the project change process to ensure out of scope activities are identified and approved proactively
- Demonstrate or be able to quickly achieve proficiency in Plex Manufacturing Cloud Core Modules and maintain current knowledge of product releases
- Identify opportunities to position additional Professional Service offerings within a project or at project close. Support new logo sales activities by positioning Plex Professional Services as required
- Build relationships outside of Plex Professional Services in our Product, Sales and Support teams
Basic Qualifications:
- Bachelor's Degree in business / engineering / related field required
Preferred Qualifications:
- 3+ years implementation project experience strongly preferred
- Hands-on experience in a manufacturing environment in an Operations, Supply Chain or Engineering leadership role is a plus
- Strong presentation skills and comfort presenting to both shop floor operators and C-Suite executives
- Exceptional organization, time management and communication skills
- PMP certification preferred
- APICS certification is a plus
- Must be ready and willing to travel to customer locations as needed
- This position is part of a job family. Experience will be the determining factor in level and compensation.
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We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
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