Job description
About us:
Electri Comms is a creative branding and marketing firm dedicated to tailoring local new customer acquisition campaigns for nationally recognized companies around the country. The idea is simple; grow our client’s new customer baseline, create retentive customers through individualized attention, and add to the overall brand awareness of the client through professional teams.
We are looking for an Entry Level Customer Service to be part of our Customer Service Team. As a Customer Service, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Job Type:
Full-time
Salary:
$850- $1275 per week
Daily Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
Required Experience:
High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.
Strong written and verbal communication skills.
Detail-oriented with the ability to line up and organize workflow.
From: Event Sense Group
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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