Job description

Events Coordinator – 4 Star Hotel

Choice People on behalf of Our Client are recruiting for an Events Coordinator to join the team of this busy, award winning 4 Star Hotel.

The ideal candidate must have a proven track record working previously in a 4 or 5-star hotel as an events coordinator. Previous experience working with the wedding market is advantageous.

This role is responsible for Events Sales, client management & event planning and implementation through liaising daily/weekly with the Operations Team within the hotel.

The events coordinator must maintain open communication between clients, have excellent attention to detail and must be a highly organized individual, ensuring prompt and exceptional customer care at all times and to provide clear and concise reports as required.

Key Responsibilities:

· Responsible for delivering and exceeding customer expectations both on the telephone and in person

· Ensure a timely and accurate response to all customer enquiries, providing information, quotations, proposals and contracts

· Respond to all event and conference enquiries in a timely fashion (email, phone, walk-in)

· Ensure detailed files are maintained

· Negotiate packages and drive sales

· Manage client expectations and always over deliver

· Handle all customer enquiries and complaints according to the hotel’s expectations ensuring guests are happy on departure

· Ensure that customer comments are relayed to the department manager for follow-up

· Actively promote events within the hotel and aim to maximize sales opportunities. Keep abreast and familiar with trends within the industry locally and abroad with view to enhancing our product and service ensuring our leading-edge status

· Be aware of competitors, packages, product, marketing

· Daily administration duties in the office within the Events team

· Attend off site events where required

· Sales responsibilities involving showing potential customers around the hotel and upselling every department therein, looking out for new business avenues by cold calling, telephone sales, mail shots etc.

· Preparing and maintaining administrative documentation with respect to events, implementing proper filing procedures, and ensuring computer system is always updated and accurate using Moposa, MindaClient, Opera PMS and other systems

This is a full- time position and may involve weekend work

If you would like to take the next step in your career and would like to join an ambitious, loyal and growing team, then we would like to hear from you.

Please send us your updated CV in confidence.

Job Type: Full-time

Salary: €32,000.00-€34,000.00 per year

Benefits:

• Bike to work scheme
• On-site parking

Schedule:

• Every weekend
• Weekend availability

Ability to commute/relocate:

• Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• Ireland (required)

Work Location: One location

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