Purpose

This position will lead key support activities for US Field Services and work as a liaison between Support Services and Field Service Execution Teams to coordinate numerous strategic initiatives.

Position Location and Details

Role and Responsibilities

• Oversee the new hire onboarding and assignment of supplies and equipment
• Oversee the offboarding process to ensue all equipment is recovered when FSR’s leave
• Manage projects for the deployment of new tools and equipment
• Manage MVR (Motor Vehicle Record) data to ensure service vehicle drivers are compliant with MVR reporting requirements with points in an acceptable range.
• Notify safety upon notice of out-of-compliance MVR scores.
• Mange telematics system data and compliance
• Manage systems and databases to assign and track equipment for the Field Service Representative (FSR) Community.
• Lead and assist in developing digital solutions to manage equipment and support functions.
• Use TEAMS and SharePoint to share information across a decentralized user community.

• Create Purchase orders, and work with services sourcing leaders to drive savings and have a more cohesive strategy for managing inventory and distribution.

• Process good receipts within scope of team and manage the resolution of any payment issues.
• Manage activities related to equipment planning and inventory control

• Manage ULC inventory levels and drive productivity savings
• Manage data to ensure tracking of tested PPE and ensure FSR’s receive new PPE before their old expires
• Track and schedule equipment repair and associated calibrations as needed
• Assist field offices with rentals and loaner equipment

• Manage the new hire process with the Uniform supplier and manage data related to uniform kickoffs/reboots/negotiations.
• Collaborate with Field Service Execution leadership to understand barriers and drive improvement.
• Support the Field Services Support Manager in delivery of support services to all US Field Services FSR’s
• Initiate and lead process improvement with a focus on digital solutions

Key Competencies

• Bachelor’s Degree in Business Administration, Engineering, or Supply Chain with 3-5 years of work experience in a Service/Plant environment considered
• Understanding of Safety and Ergonomic practices
• Experience with Lean Methodology deployment and digital solutions
• Solid understanding of Service delivery
• Customer Focus
• Adept in the use of Word, Excel, Power Point
• Strong data management skills with experience using data management tools
• Strong interpersonal skills. Able to comfortably interact with customers and employees representing various levels of the Services organization, often in stressful situations
• Team player, who listens well and carefully considers their actions before initiating them, while organizing large groups of people and effectively deliver information in an impactful way