Additional Information: This hotel is owned and operated by an independent franchisee, Charlene Limited. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

The Sheraton Athlone Hotel is seeking to recruit for the position of a Front Office Manager to join our front office team.
Reporting to the Deputy General Manager, you will lead and support a great team to ensure our guests receive a warm and efficient welcome for every stay.


Responsibilities will include:

• Manage the planning & operation of the Front Desk.
• Preparation, implementation and training of SOP's and Standards.
• Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
• Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
• Attend Head of meetings such as Morning stand up and weekly Head of Department meeting.
• Ensure a high level of customer service is achieved in the department.
• Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
• Management of Marriot brand standards and championing brand initiatives among the Front Office team.
• Upsell and promote hotel amenities.
• Promote the Hotel, it's outlets and local activities to all guests.
• Ensure filing & administration in the department is in order.
• Recruitment & training of new team members.
• Fantastic opportunity to not only lead a four star luxury Front Office but also a world leading International Brand.

Why work with us?

• Complimentary use of our Leisure Club
• Discounted rates in our Spa
• Free Car Parking
• Meals provided while on duty
• Hodson Bay Group Hotel Discounts
• Marriott Explore Rate Discounts in over 7,000 properties in 131 countries
• Motivational Benefits- Employee of the Month etc.
• Active Sports & Social Club

As a member of the Hodson Bay Group, the Sheraton Athlone Hotel thrives in providing many development opportunities for motivated driven & efficient employee’s across all our departments. As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment. We encourage this through mutual respect & trust amongst colleagues.

• Previous experience as Hotel Assistant Front Office Manager is essential.
• Working knowledge of Front Office Systems, preferably Opera is essential.
• Excellent written and spoken levels of English.
• Previous experience in a similar sized property.
• Excellent interpersonal skills.
• Excellent organizational and communication skills.

This company is an equal opportunity employer.

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