It is our people behind life’s passions who will make the big difference. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you’ve found your fit.

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Freedom Boat Club is an international leader in owning and franchising Boat Clubs since 1989. We have over 370+ locations in operations throughout North America, Europe and Australia. The Member Experience Center is the primary way Freedom Boat Club’s members seek assistance with their reservations and membership questions. It is our mission to deliver remarkable experiences to members and exceed their expectations. We are currently seeking a highly driven, Member Retention Specialist to join our Member Experience team.

Job Summary

The Member Retention Specialist is a customer service position that will report to the Member Experience Director and will assist in all activities associated with inbound and outbound customer operations while owning member retention calls and emails. This position will work closely with member cancelation requests, with the goal of retaining memberships by offering other membership plans or retention incentives.

This role will also assist with basic membership and reservation questions. Basic member assistance includes making and managing member reservations, email account management and tracking, answering a high volume of member calls, and ensuring membership holds and cancellations get processed accurately.

This role is a full-time, remote position with varied days and hours. Some early evening availability will be required. Flexibility to work occasional weekends and holidays is preferred.

Skills and Abilities

• Minimum 3 years of experience in customer service

• Soft sales experience is preferred

• Embrace change and growth as the member experience center is growing at a rapid pace

• Strong customer service and ability to manage high call volumes

• Proficient in Microsoft Office applications

• Excellent verbal and written communication skills with ability to meet established deadlines

• Capable of multi-tasking, highly organized, and detail-oriented

• Ability to work independently and in a team environment

• Ability to work in a fast-paced environment with occasional process changes

• Protect and secure customers' personal information

• Provide accurate, valid, and complete information by using the right methods/tools

• Identify and assess customers’ needs to achieve satisfaction

• CRM experience is a plus

Benefits

• 401(k) with company match and annual profit-sharing contribution

• Competitive insurance such as medical, dental, vision, life, accident, critical illness, and short and long term disability

• Variable compensation bonus opportunity

• 3 weeks of vacation annually

• Employee membership after 90 days of employment

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .