Front Desk Administrative Assistant

SERVPRO - Team Miller
Full Time
Fort Wayne, IN 46818
Posted
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Job description
SERVPRO – Team Miller is the leading SERVPRO team in the country – we were named Team of the Year in 2020 and have regularly rated in the top 5 out of 2000 teams across the country. With 15 teams across Michigan and Indiana, we service all of Fort Wayne, Indiana, Metro Detroit and up through Saginaw / Midland counties. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best – we grow from within and we prioritize training and certifications for our teammates. Do you love helping people through difficult situations?Then don’t miss your chance to join our SERVPRO of Fort Wayne, Indiana team as a Front Desk Administrative Assistant. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! We are seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! Job Description: Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Responsibilities:
  • Provide excellent customer service
  • Receive general phone calls and greet visitors
  • Receive and dispatch lead calls and job referrals
  • Perform detailed and accurate data entry, including analyzing dispatch reports
  • Coordinate crew and job scheduling
  • Perform general administration duties
  • Assist other departments, as needed
Qualifications:
  • 2+ year(s) of administrative or office-related experience and business experience
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Customer service experience, quality assurance, and scheduling a plus
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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