Job description

As a front desk receptionist/clerk you will be the guest’s first point of contact.

• Greet and welcome guest.
• Assign rooms and keys.
• Manage shift arrivals and departures, including groups.
• Responsible for checking guests in and out
• Prepare guest paperwork and collect payment for stay.
• Follow banking-out and shift closing procedures.
• Maintain safe and clean work areas.
• Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
• Provide suggestions for places to visit, eat, and shop.
• Carry out specified duties in the event of emergencies.
• Answer phones promptly in a polite and professional manner using the standard phraseology.
• Handle wake-up calls and ensure timely delivery by following standard procedure.
• Process Night Audit.
• Set up and clean up after breakfast.
• Assist guests with function of all guestroom features.
• Log and track all guest complaints.
• Promptly communicate all requests to appropriate departments.
• Handle monetary transactions per prescribed procedure.
• Utilize property management system and all other required technology to carry out daily responsibilities.
• Advise guests and callers of current rates and promotions.
• Promote and encourage rewards sign-up.
• Show guestrooms to prospective guests as needed.
• All other duties as assigned

*** 2ND SHIFT HOURS 4PM-MIDNIGHT. ***

Come be a part of the Days Inn & Suites Family! We hope you have a sunny day!

Job Type: Full-time

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekend availability

Work Location: In person

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