Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Property Manager.

The Front Desk Agent is responsible for all duties of the front desk operation which includes: inter-department communications, greeting guests. The Front Desk Agent should possess strong communication skills and demonstrate leadership abilities. Also this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Further, embracing Destination Resorts Snowmass’ vision and service culture; promoting unity and teamwork and inspiration amongst all departments; and maintaining a supportive and productive relationship with the ownership group.

He/she must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency, exceptional written/verbal communication skills, and be able to help guests to the best of their ability.

Duties include:

• Perform all tasks of a Front Desk Agent as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc,
• Analyze, investigate, and resolve guest complaints
• Create expectations, manage processes, and hold people accountable for the agreed upon activities and time tables

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word
• Must have excellent organizational, interpersonal and administrative skills

The starting hourly rate is $20.00

Why Work at Hyatt?

• Colleague Rate and Complimentary Room Nights
• Medical / Dental / Vision Insurance (Full-Time Colleagues)
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Flexible Spending Account
• After your first full year with Hyatt you will receive 2 weeks of paid time off (Full-Time Colleagues)
• 1 hour of sick pay for every 30 hours worked (6 sick days per year)
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Ski passes
• Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Snowmass Village, CO 81615: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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