Job description

About us

Kinetico Water Systems has been serving Southwest Idaho since 2006. Our goal is to improve the quality of water of our customers while providing the highest level of service.

We are looking for Customer Service Representatives to perform a variety of administrative and clerical tasks for our growing company in the water treatment industry. As a Customer Service Representative, you will be the first point of contact for our company. Our Customer Service Representative's duties include offering administrative support across the organization. You will welcome guests and greet people who visit or call the business. You will assist customers with problems they may be having, schedule service for their equipment, and schedule installations.

To be successful as a Customer Service Representative, you should have a pleasant personality, a good work ethic, and be "quick on your feet". You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Responsibilities:
-Provide basic and accurate information in-person and via phone/email
-Update calendars and schedule service appointments and equipment installations
-Scheduling timely service for customers and efficient routes for our service staff assisting customers with whatever problems they may be facing.
-Efficiently answering phone calls, assisting team-members when needed to make sure the customer is taken care of.

Skills:

• Honesty
• Team-Oriented
• Dependability
• Proficiency with a computer
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment
• Professional attitude and appearance -Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Meridian, ID 83642: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Required)
• Computer skills (Required)

Work Location: One location

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