Job description

We have a great team but need one more support

To help serve our community that we adore

Are you the right person for this position?

Are we the right fit for your big decision?

Finding our next team member is such a hard mission!

We have to be careful with this new addition

We need someone who is comfortable working alone

Also doesn’t feel like working with others will bring on a groan

You should probably know that we are a little quirky

We try our best though to be positive and even at times very perky

Yet, we don’t deny that some days can feel quite murky

We rely on each other to make everything worky

We’d love for you to hurry and submit your resume

Add a cover letter so that you can display

All of your wants

All your needs

What are you looking for

In your next position

So we can explore

How would you fit in with our wonderful team

We’d love to see how big that you can dream.

Thanks for taking the time to read our post

We hope that you see what we want the most

Is to find an assistant who is kind, friendly and smart

We promise to hold up our end and do our part

We are a private practice who loves our clients, clinicians and friends

We hope to find more people and let this journey never end

Qualifications for this position:

The ideal candidate will have good time management skills, experience handling administrative tasks and electronic filing, a high level of autonomy, responsiveness, and is a good team player

Organizational skills, detail oriented, self-motivated and ability to respond to changing workloads and priorities is essential

Exceptional customer service skills and passion for serving others

Skilled in operating phones, computers, and basic IT systems

Ability to communicate in a professional and courteous manner

High proficiency in oral and written communication skills

Demonstrates strong active listening skills

Positive and professional attitude

The capacity to maintain confidentiality is critical and understanding of HIPAA

High school diploma or equivalent education required

A minimum of 1 year of work experience in an office setting

Mental health fields and insurance knowledge is a plus

Previous experience with the Google Drive is a plus

Responsibilities include but are not limited to:

Performing receptionist duties to support practice operations

Answering phones and emails

Helping schedule, reschedule, cancel current clients

Entering updated demographic and insurance information

Explaining policies to patients as needed

Assisting in collecting client balances

Entering data from insurance EOBs

Helping keep work and waiting areas clean, tidy and organized

Helping maintain office supplies inventory

Assist other office staff and clinicians with various tasks as requested

Hours: Mondays, Wednesdays, Fridays and some Saturday mornings. Hours flexible between 8 am and 8 pm.

Where: Brecksville location

What would make me stand out as an applicant? Well rounded, trauma informed, familiar with Cole Centers’ mission, experienced, critical thinker, love of learning, comfort working alone but also enjoys working with others, self reflective and mindful on and off the job. Someone who is able to talk with clients about finances and collect payments. Attention to detail is a plus!

Please fax resume and cover letter to (330) 208-0931. Resume and cover letter may be loaded into indeed. Applications must have both resume and cover letter for review.

Job Type: Part-time (20-30 hours). Potential to become a full time position. Please state what you are looking for in cover letter. Resumes submitted without a cover letter will be rejected.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flextime
• Life insurance
• On-site gym
• Paid orientation
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We abide by all Ohio COVID-19 guidelines, provide PPE, and monitor telehealth guidelines.

Education:

• High school or equivalent (Preferred)

Work Location: One location

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