JOB DESCRIPTION

TITLE: GATE ATTENDANT

REPORTS TO: Community Manager

FLSA STATUS: Non-Exempt

SUPERVISES OTHERS: No

As the first point of contact, Gate Attendant ensures the highest possible level of service is being offered to incoming residents and guests.

SKILL REQUIREMENTS:

• High school diploma or equivalency required
• Must possess strong customer service, communication, and interpersonal skills
• Work in an upright, standing, or sitting position for long periods of time
• Ability to quickly and easily navigate the property as required to meet the job functions
• Ability to work extended hours and weekends based on gate staffing requirements
• Work in various weather conditions (cold, heat, rain, snow, etc.)

POSITION RESPONSIBILITIES:

• Must be able to understand and react to emergency situations and operate electronic gate control systems.
• Provide exceptional service to all residents and guests
• Responsible for greeting and welcoming residents and guess, and directing them to their destination if assistance is needed.
• Comply with all safety regulations
• Follow all policies and procedures established by association for the gate house

Physical Requirements

• Ability to lift up to 10 lbs. following appropriate safety procedures
• Work in an upright standing position for long periods of time; be able to reach overhead; have full range of mobility in upper and lower body
• Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain, humidity)
• Repeat various motions with the wrists, hands and fingers.

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.

Reporting Responsibility: Reports directly to Community Manager

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.