Job description
Sonoma Raceway is a key location in the Speedway Motorsports nationwide network of entertainment venues. Speedway Motorsports maintains a consistent focus on four core principles:
- Take care of our teammates
- Be known for remarkable events
- Make a positive impact on the community
- Profitably improve our business and operations
He/She will be expected to have a GLOBE mentality. GLOBE stands for Generously Lending Our Best Efforts. This is done by holding themselves and their teammates accountable for taking our best practices “the last mile” – optimizing them for maximum value to all stakeholders while sharing insights on how to improve our company.
Position Purpose:
At Sonoma Raceway, the guests and their experience are our first priority. Our Guest Experience Team’s primary role is to serve and assist all fans by providing engaging guest interactions while on site. This role puts you on the front line of guest interactions assisting with our season events of NASCAR and NHRA. Our Guest Experience Team is the face of the race track when it comes to ensuring our fan’s experience throughout each event. This role requires the ability to work in varying conditions in the summer months, during long shifts, while maintaining a welcoming appearance and demeanor for Sonoma Raceway guests. This role is one of the most crucial at our track since the Guest Experience Team is our direct link to our amazing fans, therefore it requires an individual with an outgoing personality who is eager to engage with those around them while supporting their teammates.
Position Responsibility:
This role is front-facing for our guests and staff must be able to comply with the required uniform and presentation standards without variation. Shifts include assistance in the grandstands, hospitality assistance, running information booths, operation of guest ADA lift operations, managing credential access points, fan shuttle loading, and managing staff logistics (meal delivery and fan area assistance). While many of our shifts are in viewing access of our races and may include access to some restricted areas, not all shifts will be in the visibility of the track at all times. The Guest Experience Team Fan Host is often a motorsports enthusiast, but above all they are able to perform exceptionally while not always being able to view the race. A Guest Experience Team member is able to maintain the energy of our vibrant events while prioritizing safety for our fans and team members during their shifts.
Requirements:
Must be available for 2 days for each season headlining events: NASCAR (June 9-11) and NHRA (July 28-30). This role will require standing and walking for long periods of time within a shift. In order to work, all individuals must be able to pass a background check and may be required to attend the pre-season training session, on April 22. The pre-season training will go over the different roles during each event as well as the expectation for those roles and the ability to receive training for all possible locations that could be scheduled. Onsite camping is available for NASCAR and NHRA weekends.
Pay Rate:
$15.50 hourly
Who we are:
Sonoma Raceway is situated in the Sonoma Valley and hosts the best in motorsports entertainment, including the NASCAR Cup Series, NHRA Camping World Drag Racing Series, vintage car racing, and more. The facility boasts a world-class road course, as well as a quarter-mile drag strip. In addition, the raceway hosts a variety of annual community and fundraising events (www.SonomaRaceway.com, @RaceSonoma, facebook.com/RaceSonoma).
Of Note:
Sonoma Raceway is an Employer of National Service. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
Interested Applicants:
Please submit a resume and cover letter (if desired) to:
Sonoma Raceway
careers@sonomaraceway.com
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