A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

General responsibilities:

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality delivered consistently to our guests.
• To deliver excellent care to our guests
• To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
• To report defective materials and equipment to the appropriate Departments.
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To be vigilant throughout the Hotel to promote security
• To have strong product knowledge of all areas of the hotel.
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotels cash handling procedure.

People:

• To attend appraisal reviews when requested by Head of Department
• To understand and comply with the hotel’s employee handbook
• To attend departmental daily briefings
• To attend monthly departmental meetings/ General Team Meetings, ECCM when required.
• To adhere to the hotel’s grooming procedures.
• To speak English at all times in the hotel to promote social inclusion
• To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.

Fire, Health & Safety

• To comply with the hotel’s Fire and Emergency procedures.
• To comply with the Health & Safety regulations of the hotel
• To comply with the Food Hygiene regulations of the hotel.
• To ensure all accidents and incidents are investigated and reported in accordance with the hotel’s accident/ incident reporting procedure.
• To support the hotel’s Enviromental policy by complying with waste management and monitory energy efficiency.

Specific Duties

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.
• Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner
• To be fully aware of any menu updates, hotel promotions, corporate promotions or special
• To be knowledgeable and informed about the introduction of products.
• To carry out cleaning as required.
• To liaise with other departments to ensure that all guest requests are attended to efficiently.

The above list is not exhaustive and may be added to in the future

• Fluency in English is a must; knowledge of another language is a plus
• Previous experience in a 5-Star environment
• Previous experience in a customer service position
• Strong sense of details
• Organization skills
• Ability to multitask, and to work in a fast pace environment
• Strong emotional intelligence to connect with guests and respond to inquiries with empathy, sense of luxury and professionalism at all times

What do we have to offer you:

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group
• Excellent Room Employee Rates in over 350 NH properties worldwide
• Access to the NH eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support
• Complimentary provision and laundry of uniforms