Job description

Archer Hotel Austin, a Texas-chic boutique hotel in northwest Austin at Domain NORTHSIDE is looking for individuals who are motivated and customer service oriented to join our Front Office team as a Guest Representative!

Guest Representative Key Responsibilities:

Guest Representatives are often the first in-person contact for hotel guests. Serving as a brand ambassador, you are engaging, attentive, service-oriented, and a creative problem solver. You know that a great experience means taking an interest in getting to know our guests before they even arrive.

To put it simply: the primary responsibility is to deliver and exceed guests' expectations, resolve guest concerns, execute brand standards, and maintain excellent communication at all times.

The Day-to-Day:

• Check all hotel guests in and out in a confident, professional, and personalized manner.
• Welcomes and registers hotel guests, explain the accommodations, and establish credit or method of payment.
• Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area, and other general product knowledge.
• Maintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs.
• Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations.
• Take hotel reservations accurately and efficiently.
• Ensure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly, and efficient manner.
• Maintain accuracy with all accounting, cash handling, and billing procedures.
• Ensure that all calls are answered in a courteous, professional, and efficient manner.
• Work harmoniously and professionally with coworkers and supervisors.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Assist in any other tasks or duties as requested by management.

Guest Representative Job Requirements:

• Customer Service experience is a must!
• A plus: Six months' related experience in hospitality or a service industry.
• Must be a TEAM player who is friendly and positive.
• High school diploma or equivalent required.
• Must be computer proficient.
• Ability to stand the entire shift, long hours sometimes required.
• Must be fluent in English.

Hours of position:

This position requires OPEN AVAILABILITY which may include working weekends and holidays.

Archer Hotel Austin is a part of LodgeWorks, a hotel management and development company based in Wichita, Kansas with 950+ employees nationwide. Our multi-brand strategy includes Archer, Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hampton, and other high quality, nationally branded products. We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work. It defines everything we do. Hospitality is the single most important element of our organization – the foundation upon which everything is built.

Our benefits include Medical, Dental, Vision, PTO, 401(k) with employer match, Term Life Insurance at no cost to the employee, additional Supplemental Term Life Insurance available at a minimal cost to the employee, Long and Short-Term Disability benefits at no cost to the employee, and much more for full-time positions.

We are an equal opportunity employer and have a lot to offer individuals interested in joining our team.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Work Location: In person

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