Guest Room Attendant - Clevelander/Essex Hotel - South Beach

SUMMARY: Cleans and services assigned rooms in a safe and timely manner. Keeps up with cleaning standards in order to provide excellent guest satisfaction and continuously strive to exceed their expectations.

DUTIES AND RESPONSIBILITIES:

• Cleans guest rooms including, making beds, dusting, vacuuming, etc.
• Cleans and sanitizes guest bathrooms; removes trash
• Inspects room items such as alarms, light bulbs, TV, remote control, hairdryer, toilet, and sinks to ensure they are properly working
• Notifies Guest Services Dispatcher of any maintenance issues in guest rooms
• Cleans items such as refrigerator, coffee mugs, glasses, ice buckets, and cups
• Notifies Housekeeping Supervisor or Management when supplies need to be ordered
• Notifies Housekeeping Supervisor when cleaning is complete so rooms may be inspected
• Notifies housekeeping Supervisor of any discrepancies in room status
• Notifies supervisors of all problems or unusual matters in guest rooms immediately
• Reports and/or logs all lost and found items according to established procedures
• Maintains cleanliness and organization of housekeeping carts, floor closets, and storage rooms
• Maintains and ensures compliance of all policies and procedures
• Greet and engage with guests and offer assistance when needed

QUALIFICATIONS:

• Must have at least 1 year of previous experience in housekeeping preferably in a hotel.

Knowledge, Skills, and Abilities:

• Ability to verbally communicate with others
• Ability to take direction from others
• Knowledge of general housekeeping practices
• Strong interpersonal, organizational, and time management skills required