We are looking to fill the full-time, afternoon shifts.

Main Responsibilities of a Customer Service Representative

• Serves customers by providing all necessary service and product information.
• Resolves service and product problems.
• Ensures customer satisfaction and a pleasant user experience.

Customer Service Representative Job Description

We are looking for experienced and seasoned customer service representatives who will always be on top of their performance and contribute to the overall excellence of our customer service.

A customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication required.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

The perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.

By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.

Responsibilities of a Customer Service Representative

• Answers service and product questions to attract potential customers
• Recommends other services and products based on the known information
• Records account information to open customer accounts
• Updates account information.
• Maintains customer records.
• Resolves service and product problems.
• Clarifies customers' complaints.
• Determines the cause of the problem.
• Provides adequate solutions to problems according to the policy.

Customer Service Representative Job Requirements

• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentations skills
• Market Knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service

About Quality Inn & Suites

A local hotel making memories for guests and employees alike! We are a fast paced, dynamic hotel that is improving on a daily basis. We need flexible, and detail oriented employees to help usher in a new era for this Quality Inn.

Pay: $12.50 - $15.50 / hour

Benefits:

• Dental insurance
• Vision insurance
• Disability insurance
• Employee discount
• Paid time off

Job types: Part-time

Schedule:

• 8 hour shift
• Other

Education: High school degree

Work location: On-site