Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As the Head of Claims International, Reinsurance, you will lead a team of claim professionals responsible for handling reinsurance claims for the UK, Europe, Asia and Africa, while providing technical advice and direction. You will be responsible for ensuring the quality and integrity of claim handling across the team and delivering market leading services to internal customers (underwriters, actuaries, finance, etc.) and external clients (brokers and cedents). You will be a key subject matter expert for AXA XL Re and will operate in a highly collaborative team environment to achieve shared corporate strategies and objectives. You will collaborate with other Claims colleagues around the world to implement global claim strategies and best practices.

This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

DISCOVER your opportunity

What will your essential responsibilities include?

• Manage the day to day activity of a claim operation and the claim professionals located in London, LeMans, Singapore and Zurich in accordance with reinsurance claims handling guidelines, service standards, and local regulations.
• Implement agreed reserving philosophy locally and ensure reserves are in compliance with company protocols.
• Supervise, direct, coach and develop claim professionals, including assessing performance and ensuring development plans are in place and actioned.
• Direct, manage and track claim audit activity as a key service to internal stakeholders and external clients.
• Responsible for reporting on large exposures for board and regulatory reporting as required, provide claim insight that aides the underwriting and actuarial processes.
• Ensure appropriate governance controls in place to manage/mitigate against risks associated with the claim operations and complies with local regulatory requirements.
• Support international claims operations and collaborate with the Global Head of Claims and other Claims leaders across the segment on significant large losses and the creation and implementation of consistent business processes, systems and digitization strategies.
• Managing internal and external audits, while ensuring company controls, reporting and procedures are in compliance.
• Driving claim analytics and portfolio management initiatives for Underwriting and Actuarial through trend analysis and reporting loss variances.
• Providing superior customer service to internal stakeholders and ensuring the high customer service to clients are upheld across the claims team.
• Represent and promote the Company at industry functions, developing its reputation and brand; effectively network with other senior claim professionals, developing relationships with representatives from clients.
• Effectively coordinate, communicate and collaborate with other members of the senior management within the UK, Europe, Asia and Africa.

In this role, you will report directly to the Chief Executive Officer, International Reinsurance with dual reporting to the Global Head of Claims.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• This leader must be a seasoned reinsurance claim professional with extensive property and casualty knowledge as well as general business expertise. The candidate must have proven managerial experience with overseeing claim department operations, highly comfortable with technology, and a continuous improvement mindset.
• Demonstrated people management skills including a history of successfully developing talent to the next level and building successful teams.
• Leadership skills: Can coach, develop, set expectations, evaluate and hold people accountable for delivering. Can be a role model setting a high bar for performance, engagement and commitment. Takes initiative and able to work and lead well under pressure.
• Demonstrated technical competence managing and evaluating large complex reinsurance claims.
• Robust analytical skills, problem-solving and sound judgment, including review of data and other types of business information, trends and drawing supported conclusion based on the data.
• Demonstrated ability to operate in a collaborative environment, yet independently manage a department and implement, execute and instill controls, processes and procedures.
• Demonstrated customer focus which displays a sense of urgency when dealing with internal customers and external client issues, insights into customer needs and performance to meet customer expectations.
• Outstanding communication: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Results oriented/driving results – demonstrated ability to consistently set and achieve challenging and attainable goals to deliver required outcomes.
• Ethical approach: Have an impeccable reputation for ethics, integrity and the highest standards of professionalism.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Our enterprise I&D mission is to become the most inspiring company to work for. We’ll achieving this through our three areas of focus:

• Drive an Inclusive Culture—create a global workplace that works for everyone, with a culture that values all individuals, backgrounds and ideas, and where every colleague feels safe, valued and respected.
• Diversify Our Workforce—increase the representation of women in leadership, achieving 50% by 2023, and focus on underrepresented populations by region, positioning AXA XL as an employer of choice for all talent.
• Support Our Marketplace & Communities—support our communities and visibly and thoughtfully champion equity around the globe.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy – Our Impact. Our Future. – aligns key issues that are pertinent to our business – climate, water and financial resilience - and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”.

• Climate: We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
• Water: We’re developing water resilience where it is — and will be — needed most.
• Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
• Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our “Hearts in Action” programs.

For more information, please see the Corporate Responsibility section on our website.