We have an interesting opportunity for a client facing Health and Care Quality Lead Auditor to join our CHKS business. The post holder will manage a portfolio of client healthcare organisations, UK based or international that are participating in CHKS Accreditation programmes, or which have contracted consultancy support. They will be responsible for maintaining the relationship with the client and ensuring contracted services are delivered to the satisfaction of the client and within the budgeted financial and human resources. They will also assist with the development of accreditation and consultancy services, and the promotion and marketing of CHKS products and services as required.

Location - home based

Job title:

Health and Care Quality Lead Auditor

Job Description:

About the role:

The Health and Care Quality Lead Auditor (HCQLA) is responsible for maintaining the relationship with the client and ensuring contracted services are delivered to the satisfaction of the client and within the budgeted financial and human resources.

The HCQLA will also assist with the development of accreditation and consultancy services, and the promotion and marketing of CHKS products and services as required.

CHKS is part of Capita Healthcare Decisions, and sits within the Capita Software Division of Capita plc.

What you will do:

• Be the central point of contact in CHKS for the allocated client organisations.
• Provide support to allocated clients in using Accreditation On-line (AO) and provide training to client staff on the use of the platform.
• Build bespoke surveys with and for allocated clients ensuring that standards and criteria used are relevant and applicable to that specific client.
• Advise clients participating in CHKS Accreditation Programmes on the accreditation / ISO certification process and internal preparations required.
• Provide to clients’ interpretation, distribution and collation of standards, project planning, self-assessment, planning the external survey and advising on action required to achieve or maintain CHKS accreditation / ISO certification.
• Plan for external survey, including travel arrangements, timetabling of interviews, and arrangements for the provision of meals and subsistence for the survey team.
• Act as a point of contact for surveyors including interpretation of standards and criteria, prior to during and post survey.
• Take on the role of lead assessor during the onsite survey process, including facilitation of the survey team of senior health care professionals, ensuring that all relevant standards and criteria are assessed adequately during the survey.
• Complete an assessment of all surveyors during the survey process and feedback any highlights or concerns to both the surveyor and the surveyor manager appropriately.
• Maintain records of all activity with these clients and of the appropriate contact staff within the client organisation on appropriate records systems used by CHKS.
• Planning and carrying out any further assessment required for any accreditation ISO client, including assessment of documentation submitted, undertaking focussed re-surveys, monitoring and ISO surveillance visits in accordance with documented procedures.
• Delivering training events to support the implementation of accreditation (such as project management training, surveyor selection and internal auditor training) to a consistent programme and developing and delivering training events for ad-hoc events or as part of consultancy projects in collaboration with colleagues

What we’re looking for:

• Degree or Higher in Health & Social care Related subject or equivalent level of knowledge gained through any combination of employment or alternative study
• Experience of implementation of Quality Improvement initiatives within a healthcare environment, either leading or working in collaboration
• Strong Communication and motivational skills, including the ability to work with groups of staff at all levels within an organisation
• Experience of project managing organisational development and/or change management in healthcare
• Analytical and report writing skills with excellent level of written English
• Demonstrable level of knowledge regarding statutory and regulatory bodies within UK healthcare.
• Ability to work using own initiative and manage own time effectively
• Ability to work as part of a team
• High level of skills in MS office, 365 and other web-based applications and programmes to support delivery to clients. Including record keeping, formatting reports, using, and creating spreadsheets and designing presentations.
• Experience of conducting audits
• Qualification as IRCA lead Auditor (training will be provided if necessary)
• Confidence in delivering oral presentations
• Experience in delivering training activities using facilitation skills
• Knowledge of different Healthcare systems in Europe and around the world
• The willingness to travel throughout the UK and internationally
• Prepared to work outside normal office hours and be away from home (overnight) on a regular basis
• Car driver an advantage

About Capita Healthcare Decisions

At Healthcare Decisions, we’re transforming healthcare to create sustainable health services for tomorrow. Our decision support software and programmes enable public and private healthcare providers and insurers to make better decisions for their customers. As part of our team, you’ll help to empower people to take control of their own health and wellbeing

What’s in it for you?

• A competitive basic salary and package
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent